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Troubleshooting

apex_txt_missing

The apex A records are right, but the _apexly TXT record that proves control is missing or different.

Seen in pending_dnsFix is on the customer's sideAuto-recovers

What it means

For an apex domain the A records route traffic, but anyone can point A records at a shared address. The TXT record at _apexly.<hostname> proves that the person who controls the zone asked for this domain. We found the right A records and either no TXT record there or one with a different value.

ExpectedTXT_apexly → apexly-verify=k2Pq…
FoundTXT_apexly → (no record)

The exact name and value are in dns.apex.txt in the domain object.

Why it happens

  • The customer added the A records and missed the second record.
  • The TXT record went on the apex itself (@) instead of on _apexly.
  • The value was copied with quotes or a trailing space. Most providers add quotes themselves.
  • The domain was deleted and created again, which issues a new value; the old TXT record no longer matches.

What to do

  1. Ask the customer to add the TXT record exactly as shown, on the name _apexly.
  2. Keep the A records as they are.
  3. We check every 15 seconds; the domain moves on as soon as both records match.
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